Returns

The source for online access towers and ladders

Returns

Returns

Returns

Faulty Goods:

All our products are covered by a full manufacturers guarantee. In the unlikely event the goods are faulty or are damaged in transit

1.Email us at sales@rk-access.com confirming your name, address, your order reference, the product involved and a description of the fault or damage.

2.If the product needs to be returned to us we will organise collection by our nominated carrier.

Exchanges/amendments to order

Should you decide you wish to change your order after delivery, providing that the original goods are returned to us in an undamaged condition we will exchange. There will be a surcharge for this service.

Cancelled Orders.

Should you decide for any reason to cancel your order prior to delivery a 5% admin charge will be incurred if the original payment was made by credit/ debit card. Should you wish to cancel after delivery, you have a 14 day period to do so, we will arrange collection of the goods, which must be returned to us in their original condition. A surcharge will be applied for this service. A 5% admin charge will be incurred if the original payment was made by credit/debit card.